A recent study from the International Data Corporation identified the leading
vendors of unified
communications and video and voice infrastructure market, as well as
important strategies customers should implement when selecting a provider and
service.
Rich Costello, senior research analyst at IDC, said customers
are looking for unified communications networks that integrate all applications,
including video
conferencing services, onto a single platform and provide a measurable
return on investment.
"In order to be successful, the industry must
continue to develop incremental business use cases to build confidence among
customers and drive investments in UC," said Costello.
Once customers
have the confidence in the technology, it is important that they identify what
company needs must be met with the communication tools and select appropriate
applications and infrastructure to achieve these goals.
Public sector
organizations are having their communications needs met with the technology at a
rapid pace. U.S. government agencies are deploying video
conferencing and unified communications services to connect offices and
share data all over the country and the world. They are able to select the tools
needed to successfully run their networks, and identify the goals they hope to
accomplish with the solutions.
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